Privacy Policy

Last Updated: September 1, 2026

Organic Soak ("Organic Soak," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit organicsoak.com, make a purchase online or in our retail store, communicate with us, sign up for email or text messages, or otherwise interact with Organic Soak.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Organic Soak, we may collect the following types of information:

Contact information, such as your name, email address, telephone number, billing address, and shipping address.

Order and transaction information, including products purchased, order history, payment-related information, shipping information, and gift recipient information.

Account information, if you create an account with us.

Marketing information, including your email or SMS subscription status, marketing preferences, and your interactions with our marketing communications.

Website and device information, such as your IP address, browser type, device information, pages viewed, referring website, interactions with our website, and other information collected through cookies and similar technologies.

Communications, including information you provide when contacting us with a question, customer service request, review, survey response, contest entry, or other communication.

We may collect information directly from you, automatically when you use our website, and from service providers that assist us in operating our business.

How We Use Your Information

We may use personal information to:

  • Process, fulfill, and deliver orders.

  • Process payments and prevent fraudulent transactions.

  • Provide customer service and respond to questions or requests.

  • Maintain customer accounts and order histories.

  • Communicate with you about orders, deliveries, returns, or other transactions.

  • Send marketing emails or text messages when you have chosen to receive them.

  • Provide abandoned cart or checkout reminders where permitted and when applicable.

  • Personalize your shopping experience and recommend products or content.

  • Operate, maintain, analyze, and improve our website, products, services, and customer experience.

  • Administer promotions, contests, surveys, or other features.

  • Protect Organic Soak, our customers, and our website from fraud, misuse, or security threats.

  • Comply with applicable laws, regulations, legal processes, and recordkeeping requirements.

Payment Information

Payments are processed through third-party payment providers and ecommerce platforms. Organic Soak does not directly store complete credit or debit card numbers on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Cookies and Similar Technologies

Organic Soak and our service providers may use cookies, pixels, analytics tools, and similar technologies to operate our website and better understand how visitors use it.

These technologies may be used to:

  • Remember items in your shopping cart.

  • Remember preferences and improve website functionality.

  • Understand website traffic and customer interactions.

  • Measure the effectiveness of marketing and advertising.

  • Help personalize content, products, or advertising where applicable.

  • Detect fraud or security issues.

You may be able to control certain cookies through your browser settings or other privacy controls made available on our website. Disabling some cookies may affect the functionality of certain website features.

How We Share Information

We do not sell personal information for money.

We may share personal information with trusted companies that help us operate Organic Soak and provide services to our customers. These may include providers that assist with:

  • Ecommerce and website hosting.

  • Payment processing.

  • Order fulfillment, shipping, and delivery.

  • Email and SMS communications.

  • Marketing and advertising.

  • Website analytics.

  • Customer service.

  • Fraud prevention and security.

  • Professional, accounting, legal, or technology services.

These providers may process personal information only as necessary to perform services for us or as otherwise permitted by their own applicable terms and privacy policies.

We may also disclose information when reasonably necessary to comply with law or legal process; respond to lawful requests from government authorities; enforce our policies or agreements; protect the rights, property, or safety of Organic Soak, our customers, or others; or investigate suspected fraud, abuse, or security concerns.

If Organic Soak is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Gift Recipients

If you purchase a gift for another person, we may collect the recipient's name, shipping address, and other information necessary to fulfill the order.

We use gift recipient information for order fulfillment and related customer service purposes and do not use the recipient's contact information for marketing solely because they received a gift.

Email Marketing

If you subscribe to Organic Soak emails, we may send you information about products, launches, promotions, events, news, and other Organic Soak updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.

Even if you unsubscribe from promotional communications, we may still send transactional or service-related communications concerning your orders, account, or other interactions with Organic Soak.

SMS/Text Messaging

If you choose to participate in Organic Soak's SMS/text messaging program, you agree to receive recurring text messages from and on behalf of Organic Soak at the mobile number you provide.

Messages may include service-related communications such as order updates and account alerts, as well as promotional communications such as product launches, promotions, special offers, and cart reminders.

Consent to receive marketing text messages is not a condition of purchasing any goods or services from Organic Soak.

Message frequency varies. Message and data rates may apply depending on your wireless provider and mobile plan.

You may opt out of the SMS service at any time by replying STOP to an Organic Soak marketing text message. You may receive a one-time confirmation message following your request.

For assistance, reply HELP or contact us at info@organicsoak.com.

Wireless carriers are not responsible for delayed or undelivered messages.

If you change or deactivate your mobile number, you are responsible for updating your information or opting out of the program as appropriate.

Your Privacy Choices

Depending on your interaction with Organic Soak and applicable law, you may have options regarding your personal information.

You may:

  • Unsubscribe from marketing emails using the unsubscribe link in our emails.

  • Opt out of marketing text messages by replying STOP.

  • Adjust cookie settings through your browser or available website privacy controls.

  • Contact us to request access to, correction of, or deletion of certain personal information we maintain about you.

Some information may need to be retained for legitimate business or legal purposes, including transaction records, tax and accounting requirements, fraud prevention, dispute resolution, and compliance with applicable law.

To make a privacy-related request, contact us at info@organicsoak.com.

We may need to verify your identity before completing certain requests.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

Our ecommerce, payment, and other service providers also maintain their own security measures for information processed through their systems.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Organic Soak is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites or services you visit.

Children's Privacy

Organic Soak's website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or legal requirements.

When we update the policy, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, your personal information, or Organic Soak's privacy practices, please contact us:

Organic Soak
Email: info@organicsoak.com

Mobile Terms of Service

The Organic Soak mobile message service (the "Service") is operated by Organic Soak.

By consenting to Organic Soak's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Organic Soak through your wireless provider at the mobile number you provided. Messages may be sent using automated technology where permitted by law.

Service-related messages may include order updates, account alerts, and other information related to your transactions with Organic Soak. Promotional messages may include promotions, product announcements, special offers, and cart reminders.

You do not have to participate in the SMS program to make a purchase. Your consent to receive marketing text messages is not a condition of purchasing any goods or services from Organic Soak.

Organic Soak does not charge you for the Service, but message and data rates may apply. You are responsible for any charges imposed by your wireless provider. Message frequency varies.

You may opt out at any time by replying STOP to an Organic Soak marketing text message. You may receive a one-time confirmation message after opting out. If you participate in multiple Organic Soak messaging programs, you may need to opt out of each program separately where applicable.

For assistance, reply HELP or email info@organicsoak.com.

We may change the telephone number, short code, or other sending method used for the Service. If this occurs, we will provide notice as appropriate. Requests sent to a number that is no longer active may not be received.

Wireless carriers are not responsible for delayed or undelivered messages.

You agree to provide a valid mobile number. If you change or deactivate your mobile number, please update your information or opt out as appropriate.

To the extent permitted by applicable law, Organic Soak is not responsible for failed, delayed, or misdirected delivery of messages or for errors in information transmitted through the Service.

Your participation in the SMS program is also subject to this Privacy Policy.

Terms and Conditions

Your use of the Organic Soak website and purchases from Organic Soak are also subject to our Terms and Conditions.