Shipping, Returns & Refund Policy

 

Last Updated: September 1, 2026

We want you to love your Organic Soak order. Because many of our products are handmade in small batches and include personal-care, bath, body, and home fragrance products, please review the policies below before purchasing.

Order Processing

Orders are typically processed and shipped within 3–5 business days, excluding weekends and holidays.

During high-volume periods, holidays, product launches, sales, or other unusually busy times, processing may take slightly longer.

Once your order ships, you will receive tracking information at the email address or mobile number provided with your order, when available.

Shipping Rates & Delivery

Shipping rates are calculated at checkout and may vary based on:

  • Your delivery location.

  • Package weight and dimensions.

  • The shipping method selected.

  • The products included in your order.

Estimated delivery dates shown at checkout are estimates and are not guaranteed.

Once a package has been transferred to the shipping carrier, delivery times may be affected by weather, carrier delays, holidays, or other circumstances outside Organic Soak's reasonable control.

Shipping Addresses

Please review your shipping address carefully before submitting your order.

Organic Soak is not responsible for packages delivered to an incorrect address supplied by the customer.

If you notice an address error before your order ships, contact us as soon as possible at info@organicsoak.com. We will make reasonable efforts to update the address, but we cannot guarantee changes once an order has entered fulfillment or has been shipped.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the package.

Lost, Missing, or Stolen Packages

If tracking shows that your package is still in transit beyond the expected delivery timeframe, please contact us and we will help you determine the appropriate next steps with the shipping carrier.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the carrier.

Organic Soak is not responsible for packages that are lost or stolen after confirmed delivery to the address provided with the order. However, please contact us if you experience a delivery issue and we will do our best to help.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at info@organicsoak.com within 7 calendar days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the damaged, defective, or incorrect product and, when applicable, the shipping packaging.

Please keep the product and packaging until we have reviewed your claim, as additional information may be needed.

When Organic Soak determines that an item was damaged in transit, defective, or shipped incorrectly, we will provide an appropriate replacement, refund, or store credit at no additional cost to you.

Returns & Exchanges

We accept eligible returns within 7 calendar days of delivery.

To be eligible for return, an item must be:

  • Unused and unopened.

  • In its original condition.

  • In its original packaging where applicable.

  • Accompanied by proof of purchase.

  • Approved for return before being sent back to us.

To request a return, contact info@organicsoak.com within 7 calendar days of delivery.

Please do not send products back without contacting us first.

Once a return is approved, we will provide return instructions.

Products That Cannot Be Returned

For health, hygiene, and product-integrity reasons, we cannot accept returns of:

  • Opened or used bath and body products.

  • Products that have been used, tested, burned, or otherwise altered from their original condition.

  • Custom or personalized products.

  • Gift cards.

  • Final-sale items when identified as final sale at the time of purchase.

  • Items otherwise identified as non-returnable in the product description.

This policy does not affect claims involving products that arrived damaged, defective, or incorrect.

Fragrance Preferences

Fragrance is highly personal.

A product is not considered defective solely because a fragrance is different from what you expected or is not to your personal preference.

Unopened and otherwise eligible fragranced products may be returned in accordance with our standard return policy.

Opened or used products cannot be returned based on fragrance preference.

Handmade Products

Many Organic Soak products are handmade in small batches.

Minor variations in color, texture, appearance, decoration, weight, fragrance intensity, or other characteristics may naturally occur between batches.

These variations are part of the handmade nature of our products and are not considered defects.

Heat-Sensitive Products

Some Organic Soak products, including candles, whipped body products, and other temperature-sensitive items, may soften or melt when exposed to high temperatures during shipping or after delivery.

Organic Soak takes reasonable care when preparing heat-sensitive products for shipment; however, we cannot control temperatures or conditions once a package is in transit or after it has been delivered.

Softening or melting caused by exposure to heat during transit does not necessarily affect the quality or usability of the product and is not considered a product defect.

Whenever possible, we recommend tracking your shipment and bringing packages indoors promptly after delivery, particularly during warmer weather.

If you believe your product was damaged beyond normal heat-related softening or melting, please contact us at info@organicsoak.com within 7 calendar days of delivery and include your order number and photographs of the product and packaging. We will review the issue and determine the appropriate resolution.

Refunds

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.

Original shipping charges are non-refundable unless the return is the result of an Organic Soak error or the product arrived damaged or defective.

Customers are responsible for return shipping costs for standard returns unless Organic Soak made an error with the order or otherwise agrees to cover the cost.

Please allow your financial institution additional time to process and post an approved refund after it has been issued.

Exchanges

If you would like to exchange an eligible unopened product, please contact us within 7 calendar days of delivery.

Exchanges are subject to product availability.

Customers are responsible for applicable return and replacement shipping costs for preference-based exchanges. If the exchange is necessary because Organic Soak sent an incorrect or defective product, we will cover the applicable shipping costs.

In-Store Purchases

Eligible products purchased at our retail store may be returned or exchanged within 7 calendar days of purchase with proof of purchase.

Products must be unused, unopened, and in their original condition.

Opened or used bath, body, fragrance, or other personal-care products are not eligible for return or exchange unless the product is defective.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@organicsoak.com.

We will make reasonable efforts to accommodate cancellation requests before an order has entered fulfillment. Once an order has been processed, packed, or shipped, we may be unable to cancel it.

Contact Us

Questions about shipping, returns, exchanges, damaged items, or refunds may be sent to:

Organic Soak
info@organicsoak.com