Note: This page describes how you will access your subscription information once you've placed an order. If you do not currently have an active subscription, you will not have a "Manage Subscriptions" link in your Organic Soak account page.
How do I access my subscription information?
You can access your Customer Portal through your Organic Soak account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link on the bottom right, under 'Manage Addresses.'
Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email.
How do I cancel a subscription
In order to cancel your subscription, you will first need to log in to your Organic Soak account. Within the Subscriptions tab, click on the Actions button found next to the subscription you want to cancel and then select Cancel from the dropdown menu. On the following page, you will be prompted to enter a cancellation reason.
How do I update my billing information?
In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address.
How do I skip a delivery?
Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. Similarly, to unskip a delivery, you would click Unskip next to the order.
How do I update my shipping address?
Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.
You will be taken to a page where you can modify your shipping address fields.
How Do I Swap a Product?
Once logged in, select the Subscriptions tab to view the current subscription products. On the far right, you can click on the Actions button and then select Swap from the dropdown menu. After that, you can select the replacement product.
Do you have a question that isn't addressed here? Contact us and we'll respond within 24-hours.